Privacy Policy

1. Who We Are

Plan Metric is operated by Peter John Hamill, trading as Plan Metric, Queensland, Australia. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

If you have any questions about this policy, contact us at admin@planmetric.com.au.

2. What Information We Collect

We collect the following types of personal information:

• —Identity information: Your name and email address when you purchase a plan or contact us.
• —Payment information: Processed securely by our payment provider. We do not store your card details.
• —Training and health data: Information you provide in our intake form, including fitness history, heart rate zones, weekly training volume, injury history, and goals.
• —Strava data: If you connect your Strava account, we access your activity history solely to build your training plan. We do not store or share this data beyond that purpose.
• —Usage data: Basic analytics on how you interact with our website (pages visited, time on site). This is anonymised and used only to improve the site.

3. How We Use Your Information

We use your personal information only for the following purposes:

• —To build and deliver your personalised training plan
• —To process your payment and send order confirmations
• —To communicate with you about your plan or support queries
• —To improve our services and website
• —To comply with legal obligations

We will not use your information for marketing without your explicit consent.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it only with:

• —Payment processors (e.g. Stripe) to handle transactions securely.
• —Coaches or specialists engaged by Plan Metric to review your plan — bound by the same confidentiality obligations.
• —Legal authorities if required by law.

5. Health Information

Some information you provide (injury history, heart rate data, physiological metrics) is considered sensitive information under the Privacy Act. We collect this solely to build your training plan and handle it with a higher standard of care. It is never shared with third parties except as described in Section 4.

6. Data Storage and Security

Your data is stored securely on Australian or international servers with appropriate safeguards. We use industry-standard security measures to protect your information from unauthorised access, loss, or disclosure. We retain your data for as long as necessary to provide our services and comply with legal obligations.

7. Your Rights

You have the right to:

• —Access the personal information we hold about you
• —Request correction of inaccurate information
• —Request deletion of your information (subject to legal retention requirements)
• —Withdraw consent for any optional use of your data

To exercise any of these rights, email admin@planmetric.com.au. We will respond within 30 days.

8. Cookies

Our website uses minimal cookies for basic functionality and anonymised analytics. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect some site functionality.

9. Third-Party Links

Our website may link to third-party sites such as Instagram or Strava. We are not responsible for the privacy practices of those sites and encourage you to review their policies directly.

10. Complaints

If you believe we have mishandled your personal information, please contact us first at admin@planmetric.com.au. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the revised policy.